The uncommon agency for the common good

Tag Archives: customer service

Social Media – The New Call Center?

January 25, 2013 | by Civilian | Digital Trends

Raise your hand if you like: automated voice-messaging systems that cannot understand the pronunciation of the number two. Two thumbs up from anyone who appreciates: long waits on the phone with a beep in your ear or the soothing sounds of elevator music. And, a big whoooraahhh from the anonymous lovers of being transferred to…

Read more

Stay informed. Sign up with your email address and receive news and updates.