Account Supervisor (Hybrid)

Client Services (70%)

• Develop strong personal and working relationships with client contacts earning their respect, confidence, and, most importantly, trust; serve as escalation point for most client issues and first line of communication for internal staff.
• Proactively develop knowledge and expertise of client projects, as well as the key issues clients face, overall campaign needs, important strategic and tactical considerations, potential road bumps or pitfalls, and relevant industry trends to effectively advance and steward client work
• Lead agency efforts to proactively address client needs, campaign needs, and/or opportunities for organic account growth; consistently develop and articulate key POVs and recommendations, internally and externally, relative to strategic/creative alternatives, client industries and issues, opportunities and implications
• Develop campaign strategy and implementation; author and edit all proposed client briefs, share with manager for approval; facilitate client review, feedback, and approval; demonstrate mastery of all agency outputs and deliverables and confident knowledge in how to execute and what resources will be needed
• Oversee outputs and projects from direct reports and editing/suggesting improvements, when necessary, prior to client share
• Demonstrate ability and comfort to push back when necessary to preserve the best interest of the agency and the quality of the work
• Develop and maintain productive, supportive, and communicative relationships with Program Supervisor, ACSV team members, and team members in other departments
• Keep manager, as well as Executives and Leadership Team when appropriate, aware and abreast of successes, failures, and foreseen opportunities or issues in addition to timely updates on health of the account with proactive recommendations on how to advance/improve; effectively manage up
• Maintain the Civilian standard of quality across all documents, deliverables, and reports

Department Management and Project Management Support (15%)

• Ensure the completion of high-quality deliverables on-time and on-budget based on established agency processes
• Mentor and grow all junior staff by authorizing and monitoring progress towards PDP and making timely suggestions for optimization and advancement/ success at agency
• Maintain working knowledge of client(s) finance and billing status, fiscal management, and approval of monthly client invoices
• Effectively employ agency systems including Workamajig project management software and other agency tools
• Contribute to improvements in departmental and agency processes; lead productive communication to address and resolve any internal conflicts; serve on Management Team if appointed

Business Development (15%)

• Lead or participate as requested or required in business development efforts, including developing proposals, work plans, and budgets; leading collaboration; supporting senior staff where necessary; and attending and/or presenting as part of new business pitches
• Identify opportunities for organic or new business growth through an “always on” mentality; proactively bring ideas and proposals to agency leadership about how, why, and when agency should pursue

• 6+ years of experience within an advertising agency setting
• Bachelor’s degree required
• Mastery of advertising agency disciplines, departments, and outputs (especially media); how they work together in an integrated way; and how to sell services in
• Outstanding written and verbal communication skills; capable of writing and speaking with a clear, concise point-of-view and should be comfortable presenting internally/ externally if necessary
• Track record of presenting information to senior management, public groups, stakeholders and/or boards of directors
• Strong communication and presentation skills, with the ability to relate to, persuade, and build consensus with clients, while educating them on emerging media and traditional marketing tactics
• Ability to define and solve problems, analyze data, establish facts and draw valid conclusions
• A history of overseeing client accounts in an Account Services role, managing both client and internal team expectations, and leading the execution of tactical projects
• Proven record of success in leadership, with experience managing, coaching, and guiding multiple team members
• Highly strategic with the ability to seek out/recognize/author insights for direction to cross-functional teams to execute
• Project management prowess with a keen eye for details, plus the inclination to manage ahead and bring others along. Experience using project management systems is a plus.
• Excellent financial management ability and experience with budget management and reconciliation
• Strong ability to recognize and plan for crisis control
• Outstanding abilities in maintaining strong relationships; experience with managing and developing direct reports towards success at agency and within the industry
• Volunteerism, environmental awareness, diversity and inclusion awareness, and a commitment to social justice are all highly preferred candidate traits

This position is a hybrid role based in San Diego, California. Remote working options with in-office Wednesdays and biweekly half-day Fridays for collaboration and team building.

This is a full-time salaried position with a comprehensive benefits package. Salary Range: $85,000 – $95,000, depending on experience.

• Tiered medical coverage, with 100% employer-paid after Year 5
• 100% employer-paid Medical Option (coming soon)
• Company-paid Long Term Disability
• Company-paid Life Insurance
• Company-paid Accidental Death & Dismemberment (AD&D)
• Company-paid Identify Theft Prevention and Legal Support
• Dental & Vision
• Additional Voluntary Benefits
  • Short Term Disability
  • Additional Life Insurance
  • Hospital
  • Critical Illness
  • Accidental Death & Disability
  • Cancer insurance
  • Pet Insurance
• Great Work-Life Balance
• Generous Paid Time Off
• Work-Anywhere-In-The-World for a month
• Flexible Working Arrangements
• Paid Parental Leave (coming soon)
• Paid Volunteer Time Off
• Annual Cost of Living Adjustment
• 401(k) Retirement with Employer Match
• Company-paid Employee Assistance Program
• Professional Development
• Educational Assistance
• On-site company-paid parking or stipend for San Diego office
• On-site Fitness Center
• Dog-friendly San Diego office space
• Happy Hours and Company events
• Monthly Cell Phone Reimbursements

Civilian is committed to an ongoing journey in becoming an actively anti-racist, inclusive organization where everyone can feel a sense of belonging and that their diverse experiences, voices, backgrounds, and contributions matter. Through an intentional focus on diversity, equity, inclusion, and belonging in our agency, we harness the unique contributions and lived experiences of our team to create innovative work in response to some of our society’s most pressing challenges.

How We Put This Commitment Into Practice At Civilian:

• We continually aim to create a safe, welcoming, and open environment where all employees and partners feel like they belong, are valued, can bring their whole selves to work, and are key to our agency’s overall success.
• We consistently assess how BIPOC, LGBTQIA+, and other diverse individuals can thrive in a predominantly white/white privileged industry and organization; and are continually working to create an equitable workplace where each unique employee brings value to the organization’s culture.
• We hire and promote the most qualified individuals regardless of race, ethnicity, sexual orientation, gender identity, ability, age, parental status, national origin, religion, color, or creed. We only get better when diverse ideas, perspectives, and identities come together, and therefore actively seek out candidates with non-traditional backgrounds, education, experiences, and skills who bring new viewpoints to our agency.

We value the input of all staff in decision-making, policy development, and other day-to-day practices at our agency.