Who You Are
A strategic and collaborative team player who has mastered the art of client service. You internalize your clients’ brands and have demonstrated pitch-perfect delivery on strategy to accomplish your clients’ goals. You are thoughtful and intuitive, always forecasting, always anticipating; you know what to do and when to do it without needing prompting. Your invaluable strategic insights and your high emotional intelligence make you an asset in any room. You are a generous and capable mentor, you lead by example, and you are always willing to roll up your sleeves and jump in to achieve the results the client and agency will be proud of.
Who We Are
Civilian is a different kind of marketing communications agency. From our headquarters in San Diego to our offices in Los Angeles, Sacramento, and, now, DC, we are dedicated to improving quality of life for our employees, clients, and the world. We are a purpose-driven certified B Corporation focused on tackling challenging issues, creating positive change, and strengthening communities. We do this by working with nonprofits, government agencies, and purpose-driven organizations to promote environmental sustainability, advance public health, and support economic development.
We are a dedicated group of innovators and problem solvers who come to work every day grateful for the opportunity to make a difference. We support our employees’ professional and personal development with a rich set of benefits, humane working hours, and a culture that rewards embracing challenges and having a great time doing it. The success of our approach shows in our average employee tenure of nearly five years (vs. the industry average of 2.5) and in the number of Civilians that return. We offer a truly unique balance of professionalism and heart—and an office full of free snacks, a dog or two, and the occasional afternoon happy hour.
The Account Supervisor is responsible for overseeing campaigns from start to finish, leading the delivery of high-quality, on-time, and on-budget agency services, and ensuring overall client satisfaction. They serve as the client advocate focusing on the “why and what” and works in close partnership with the Program Supervisor, who serves as the client-facing agency advocate focusing on the “how and when.” The Account Supervisor builds strong ongoing client relationships; develops a thorough understanding of clients’ businesses; facilitates and contributes to campaign development; ensures effective and efficient project management that meets clients’ needs, timelines, and budgets; and provides support, guidance, and counsel for junior Account Services team members.