The uncommon agency for the common good

Account Supervisor (San Diego Office)

Who You Are

A strategic and collaborative team player who has mastered the art of client service. You internalize your clients’ brands and have demonstrated pitch-perfect delivery on strategy to accomplish your clients’ goals. You are thoughtful and intuitive, always forecasting, always anticipating; you know what to do and when to do it without needing prompting. Your invaluable strategic insights and your high emotional intelligence make you an asset in any room. You are a generous and capable mentor, you lead by example, and you are always willing to roll up your sleeves and jump in to achieve the results the client and agency will be proud of.

Who We Are

Civilian is a different kind of marketing communications agency. From our headquarters in San Diego to our offices in Los Angeles, Sacramento, and, now, DC, we are dedicated to improving quality of life for our employees, clients, and the world. We are a purpose-driven certified B Corporation focused on tackling challenging issues, creating positive change, and strengthening communities. We do this by working with nonprofits, government agencies, and purpose-driven organizations to promote environmental sustainability, advance public health, and support economic development.

We are a dedicated group of innovators and problem solvers who come to work every day grateful for the opportunity to make a difference. We support our employees’ professional and personal development with a rich set of benefits, humane working hours, and a culture that rewards embracing challenges and having a great time doing it. The success of our approach shows in our average employee tenure of nearly five years (vs. the industry average of 2.5) and in the number of Civilians that return. We offer a truly unique balance of professionalism and heart—and an office full of free snacks, a dog or two, and the occasional afternoon happy hour.

The Job

The Account Supervisor is responsible for overseeing campaigns from start to finish, leading the delivery of high-quality, on-time, and on-budget agency services, and ensuring overall client satisfaction. They serve as the client advocate focusing on the “why and what” and works in close partnership with the Program Supervisor, who serves as the client-facing agency advocate focusing on the “how and when.” The Account Supervisor builds strong ongoing client relationships; develops a thorough understanding of clients’ businesses; facilitates and contributes to campaign development; ensures effective and efficient project management that meets clients’ needs, timelines, and budgets; and provides support, guidance, and counsel for junior Account Services team members.

Responsibilities:

Client Services (70%)

  • Develop strong personal and working relationships with client contacts earning their respect, confidence, and, most importantly, trust; serve as escalation point for most client issues and first line of communication for internal staff.
  • Proactively develop knowledge and expertise of client projects, as well as the key issues clients face, overall campaign needs, important strategic and tactical considerations, potential road bumps or pitfalls, and relevant industry trends to effectively advance and steward client work
  • Lead agency efforts to proactively address client needs, campaign needs, and/or opportunities for organic account growth; consistently develop and articulate key POVs and recommendations, internally and externally, relative to strategic/creative alternatives, client industries and issues, opportunities and implications
  • Develop campaign strategy and implementation; author and edit all proposed client briefs, share with manager for approval; facilitate client review, feedback, and approval; demonstrate mastery of all agency outputs and deliverables and confident knowledge in how to execute and what resources will be needed
  • Oversee outputs and projects from direct reports and editing/suggesting improvements, when necessary, prior to client share
  • Demonstrate ability and comfort to push back when necessary to preserve the best interest of the agency and the quality of the work
  • Develop and maintain productive, supportive, and communicative relationships with Program Supervisor, ACSV team members, and team members in other departments
  • Keep manager, as well as Executives and Leadership Team when appropriate, aware and abreast of successes, failures, and foreseen opportunities or issues in addition to timely updates on health of the account with proactive recommendations on how to advance/improve; effectively manage up
  • Maintain the Civilian standard of quality across all documents, deliverables, and reports

Department Management and Project Management Support (15%)

  • Ensure the completion of high-quality deliverables on-time and on-budget based on established agency processes
  • Mentor and grow all junior staff by authorizing and monitoring progress towards professional development and making timely suggestions for optimization and advancement/ success at agency
  • Maintain working knowledge of client(s) finance and billing status, fiscal management, and approval of monthly client invoices
  • Effectively employ agency systems including Workamajig project management software and other agency tools
  • Contribute to improvements in departmental and agency processes; lead productive communication to address and resolve any internal conflicts; serve on Management Team if appointed

Business Development (15%)

  • Lead or participate as requested or required in business development efforts, including developing proposals, work plans, and budgets; leading collaboration; supporting senior staff where necessary; and attending and/or presenting as part of new business pitches
  • Identify opportunities for organic or new business growth through an “always on” mentality; proactively bring ideas and proposals to agency leadership about how, why, and when agency should pursue

Qualifications:

    • 6+ years of experience within an advertising agency setting
    • Bachelor’s degree required
    • Mastery of advertising agency disciplines, departments, and outputs (especially media); how they work together in an integrated way; and how to sell services in
    • Outstanding written and verbal communication skills; capable of writing and speaking with a clear, concise point-of-view and should be comfortable presenting internally/ externally if necessary
    • Track record of presenting information to senior management, public groups, stakeholders and/or boards of directors
    • Strong communication and presentation skills, with the ability to relate to, persuade, and build consensus with clients, while educating them on emerging media and traditional marketing tactics
    • Ability to define and solve problems, analyze data, establish facts and draw valid conclusions
    • A history of overseeing client accounts in an Account Services role, managing both client and internal team expectations, and leading the execution of tactical projects
    • Proven record of success in leadership, with experience managing, coaching, and guiding multiple team members
    • Highly strategic with the ability to seek out/recognize/author insights for direction to cross-functional teams to execute
    • Project management prowess with a keen eye for details, plus the inclination to manage ahead and bring others along. Experience using project management systems a plus.
    • Excellent financial management ability and experience with budget management and reconciliation
    • Strong ability to recognize and plan for crisis control
    • Outstanding abilities in maintaining strong relationships; experience with managing and developing direct reports towards success at agency and within the industry

    Location
    San Diego, CA

    Status
    Full-time with flexible hybrid in-office/virtual schedule plus full benefits

    Let’s Get to Know Each Other

    Are you the one? Are we the one? If this sounds like a fit, let’s talk more. Please email careers@civilian.com to tell us why we absolutely, positively need you on our team. Don’t forget to attach your resume. And check out https://civilian.com/careers/ and our Glassdoor reviews for more information on how talented, smart, and delightful we are.

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