The uncommon agency for the common good

Account Executive (Hybrid)

Who You Are
A confident, competent, and collaborative team player who is comfortable in owning projects as well as managing up for larger initiatives. You are ambitious and eager to grow, capable of working independently, and always thinking about how best to help your clients achieve their short-, medium-, and long-term goals. You have a strong track record for diligently spearheading every component of a project from inception through to completion and deftly handling any challenges that arise along the way. You have an instinct for client service; it’s in your bones.

Who We Are
Civilian is a different kind of marketing communications agency. From our headquarters in San Diego, we are dedicated to improving quality of life for our employees, clients, and the world. We are a purpose-driven certified B Corporation focused on tackling challenging issues, creating positive change, and strengthening communities. We do this by working with nonprofits, government agencies, and purpose-driven organizations to promote environmental sustainability, advance public health, and support economic development.

We are a dedicated group of innovators and problem solvers who come to work every day grateful for the opportunity to make a difference. We support our employees’ professional and personal development with a rich set of benefits, humane working hours, and a culture that rewards embracing challenges and having a great time doing it. The success of our approach shows in our average employee tenure of nearly five years (vs. the industry average of 2.5) and in the number of Civilians that return. We offer a truly unique balance of professionalism and heart—and an office full of free snacks, a dog or two, and the occasional afternoon happy hour.

The Job
The Account Executive serves as the client advocate focusing on the “why and what” and works in close partnership with the Project Manager, who serves as the agency advocate and focuses on the “how and when.” Responsible for serving as a liaison between the client and the agency to ensure client goals and needs are met on a daily basis. Develops client relationships, coordinates client interactions, and manages client budget, while assisting in strategic quality control for the client’s bottom line.

Responsibilities:

Client Services (90%):

  • Develop strong working relationship with clients, earning their respect, confidence, and most importantly, trust.
  • Independently support Supervisors and SAEs on small to mid-range projects.
  • Proactively develop knowledge and expertise of client projects, serve as highly knowledgeable resource for client business, industry, contract, deliverables, personalities, and challenges.
  • Coordinate the planning, development and execution of Account Services activities in accordance with the client’s and agency’s objectives and budget.
  • Work with the Account Supervisor/SAE to develop client briefs and brief the project management and creative team on projects; demonstrate fluid understanding and mastery of agency capabilities, outputs, and ability to recommend and sell in where appropriate.
  • Ensure agency systems and procedures are adhered to and/or improved to ensure client expectations are fulfilled while agency profitability is protected.
  • Develop and apply strategic lens towards client business and deliverables and sharing POV and suggestions with manager and client when necessary, shifting from order taker to processing requests and adding value or suggestions
  • Conduct internal reviews of media, creative, digital, and communication team’s work with a critical eye on meeting client expectations, implementing industry best practices, and adherence to the project brief.
  • Lead status meetings, write client conference reports, update “hot lists,” and use agency file server
  • Mastery in ability to manage up to supervisor to keep them abreast of the day-to-day and always presenting thought out, proposed solutions when problems arise.
  • Maintain the Civilian standard of quality across all documents, deliverables, and reports.

Make us better (10%):

  • Can do attitude with a willingness to raise hand, get out of comfort zone, and do various tasks both known and unfamiliar when necessary.
  • Contribute and add to agency culture by making us better with your unique perspective and experience.

Qualifications:

  • 3-4+ years of experience within an advertising agency setting.
  • Ability to manage mid- to large-sized projects autonomously and manage up for larger initiatives
  • Applied experience of advertising agency disciplines, departments, and outputs (especially media); how they work together in an integrated way; and how to sell services in
  • Bachelor’s degree required.
  • Outstanding written and verbal communication skills; capable of writing and speaking with a clear, concise point-of-view and should be comfortable presenting internally/externally if necessary
  • Experience and mastery with MS office and Google Docs/Charts/Sheets and ability to create clear, client-worthy presentations if necessary
  • Impeccable organizational and project management skills

Location

This position is a hybrid role based in San Diego, California. Remote working options with in-office Wednesdays and biweekly half-day Fridays for collaboration and team building.

Compensation & Benefits

This is a full-time salaried position with a comprehensive benefits package. Salary Range: $55,000 – $65,000, depending on experience.

· Tiered medical coverage, with 100% employer-paid after Year 5

· 100% employer-paid Medical Option (coming soon)

· Company-paid Long Term Disability

· Company-paid Life Insurance

· Company-paid Accidental Death & Dismemberment (AD&D)

· Company-paid Identify Theft Prevention and Legal Support

· Dental & Vision

· Additional Voluntary Benefits

· Short Term Disability

· Additional Life Insurance

· Hospital

· Critical Illness

· Accidental Death & Disability

· Cancer insurance

· Pet Insurance

· Great Work-Life Balance

· Generous Paid Time Off

· Work-Anywhere-In-The-World for a month

· Flexible Working Arrangements

· Paid Parental Leave (coming soon)

· Paid Volunteer Time Off

· Annual Cost of Living Adjustment

· 401(k) Retirement with Employer Match

· Company-paid Employee Assistance Program

· Professional Development

· Educational Assistance

· On-site company-paid parking or stipend for San Diego office

· On-site Fitness Center

· Dog-friendly San Diego office space

· Happy Hours and Company events

· Monthly Cell Phone Reimbursements

 

Civilian’s Core Values

1. Seek First to Understand

2. Practice We Over Me

3. Operate With Integrity

4. Rise to the Challenge

5. Make Things Better

Let’s Get to Know Each Other

Are you the one? Are we the one? If this sounds like a fit, let’s talk more. Please email to tell us why we absolutely, positively need you on our team. Don’t forget to attach your resume. And check out https://civilian.com/careers/ and our Glassdoor reviews for more information on how talented, smart, and delightful we are.

YES, I WANT IN

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